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About 211

Updated: Jun 22, 2023


Search for food or housing, child care, crisis counseling or substance abuse treatment, one number is all you need to know. East Texas 211.


2-1-1 East Texas is a free, anonymous, information and referral service that is available to anyone, 7 days per week, 24 hours each day. The service helps to connect people with critical social services and charitable programs that are available in the local community. You can simply dial 2-1-1 from any phone. Trained and certified Community Resource Specialists assist every caller in assessing his/her need and providing referrals to available local charitable, nonprofit, and governmental agencies.


There are more than 200 211 agencies across the United States, each with a team of compassionate, highly trained community specialists who are available to help you access the best local resources and services to address any need.


The 211 network in the United States responds to more than 21 million requests for help every year. Most calls, web chats, and text messages are from people looking for help meeting basic needs like housing, food, transportation, and health care.


The Federal Communications Commission (FCC) designated 211 as the 3-digit number for information and referrals to social services and other assistance in 2000. The 211 service is provided by more than 200 local organizations that are committed to serving their communities. Many different kinds of organizations operate the 211 service, including United Ways, Goodwill, Community Action Partnerships, and local crisis centers.



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